Please accept these thanks from a happy, satisfied customer.  A week ago, I bought a salvaged beam from your back room...  The project I was planning and have now started required a piece of wood with very particular qualities and I was under considerable pressure to find one that satisfied those requirements. 

After a few days of searching, I called your mall and spoke with your salesman.  I explained in detail what I was looking for and he said he wasn't sure, but you just might have what I needed.  I told him I would drive up from Pittsburgh to your showroom the next day.I introduced myself when I arrived, he remembered our conversation and we walked out of your showroom and into your back room lumber warehouse.  It became immediately obvious that after our phone call, he had looked to see if you indeed might have what I needed. 

I appreciate that he had taken the time to prepare for my arrival and already knew what he had that might fit my requirements.  He helped me conduct thorough inspections of several pieces of stock and the beam I bought seemed to fit the bill. 

I wasn't sure the piece I needed was "buried" in the beam, but I took the risk because your salesman had done all he could to help me mitigate the risk.It's been a week, but I can now say with certainty, after considerable effort cutting away what I didn't need, that what I bought was worth every penny.  

I'm an old man.  At my age, time is precious.  You didn't just sell me a piece of wood.  You enabled me to buy precious time. Thanks again, Art